Refund and Returns Policy

Refund and Exchange Policy:

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your products, please read our refund and exchange policy to understand the options available to you.

1. No Returns or Refunds Policy Overview: Due to the nature of our products, we do not accept returns, refunds, or exchanges for any items purchased. We encourage you to review product details carefully before making a purchase.

2. Damaged or Defective Items Notification: If you receive a damaged or defective item, please contact us immediately by email and return the product within 7 days. Resolution: Once you report the issue, our team will work with you to resolve it promptly. Depending on the nature of the issue, we may provide a replacement. Verification of the damage or defect will be required. This process will be done within 7 days. Replacement: Once we receive the damaged product, we will process and deliver the replacement or exchange product within 6 to 7 days

3. Contact Information For assistance, please reach out to us at:

AD Net Computronics India Pvt Ltd
112, Meghdoot Building,
94 Nehru Place Market Road,
Block G 6, Nehru Place, Delhi – 110019

Email: [email protected]

 

Under Our Cancellation Policy:

• Cancellations will only be considered if the request is made within 1 day of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers/merchant (s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
• There are certain products for which cancellation is not allowed once it is shipped. However, the refund/replacement can be made if the user establishes that the quality of the product delivered is not good or different from the website.
• In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 2 days of receipt of the products.
• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The customer service team, after looking into your complaint, will make an appropriate decision.
• In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
• Once the refund is approved, it will be processed and credited within 2 to 7 days with the original payment method

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send the product to: 

AD Net Computronics India Pvt Ltd
112, Meghdoot Building,
94 Nehru Place Market Road,
Block G 6, Nehru Place, Delhi – 110019